Shipping policy

Shipping Methods and Fees

Fulfillment options may vary depending on the delivery address, time of purchase, and merchandise inventory. Items are delivered by SF Express/ Hongkong Post.

However, the taxes for different countries might apply, depending on the Hong Kong Post regulations.

As your purchase is processed, you will be shown the available shipping methods for your order, order fees, and delivery dates.

Taxes, Customs, and Import Duties (DDU - Delivered Duty Unpaid)

  • Import Taxes & Duties: International orders are shipped on a Delivered Duty Unpaid (DDU) basis. This means the order total displayed at checkout excludes import duties, taxes, or local customs fees.

  • Receiver's Responsibility: Upon arrival in the destination country, the recipient is solely responsible for paying all applicable import duties, sales taxes, customs clearance fees, and any courier-handling fees required by local authorities.

  • Refused / Rejected Shipments: If the receiver refuses or rejects a package due to unexpected import duties, taxes, or clearance charges, the package will be abandoned or returned to us. In such cases:

    • Original shipping fees, return freight charges, and any accrued customs penalties will be deducted from any potential refund.

    • If the cost of returning the package exceeds the value of the order, no refund will be issued.

Available Shipping Methods:

  • Hong Kong Shipping:

    • Purchase and deliver within 5 working days - HKD 39.00 (Free shipping for orders over HKD500)

  • Macau Delivery:

    • Purchase and deliver within 5 working days - HKD 79.00 (Free shipping for orders over HKD500)

  • Shipping in Asia:

    • 7-14 working days for the purchase of goods to be delivered - HKD 300.00 (Free shipping for orders over HKD1500)

  • Non-Asia Shipping:

    • 10-20 working days for the purchase of goods to be delivered - HKD 400.00 (Free shipping for orders over HKD2500)